Effective Date: December 1, 2024

At FoodFlows, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the information you provide when using our website and services.

By accessing or using the FoodFlows platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

1. Information We Collect

We collect the following types of information:

• Personal Information: When you register for an account, subscribe to our services, or contact us, we may collect personal information such as your name, email address, phone number, business name, and payment information.
• Usage Data: We collect data about your interactions with our platform, such as the pages you visit, your device type, browser information, and IP address.
• Payment Information: For subscription payments, we may collect billing information such as credit card details or payment processor information. This data is handled securely through third-party payment processors.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and Improve Services: To deliver our commission-free online ordering platform, manage your account, and improve the functionality of our platform.
• Communication: To send you important updates, promotional offers, and support-related information.
• Payments and Billing: To process your payments and manage your subscription.
• Analytics and Research: To monitor and analyze the usage of our platform to improve user experience.

3. How We Protect Your Information

We implement reasonable security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no data transmission over the internet can be guaranteed as completely secure, and we cannot ensure the absolute security of your information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors and service providers who help us operate the platform, such as payment processors, cloud services, and email marketing platforms.
• Legal Compliance: We may disclose your information to comply with legal obligations, enforce our terms of service, or protect our rights, property, and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect data about your interactions with our platform. These technologies help us improve the user experience, analyze traffic, and deliver personalized content.

• Cookies: Small text files stored on your device that allow us to remember preferences and settings.
• Tracking Technologies: Tools like web beacons and pixel tags that allow us to collect data about your usage patterns.

You can manage cookie preferences in your browser settings, but disabling cookies may affect your experience on our platform.

6. Your Rights and Choices

You have the right to:

• Access and Update Your Information: You can access, update, or correct your personal information by logging into your account or contacting us.
• Request Data Deletion: You can request that we delete your personal data, subject to certain legal obligations.
• Opt-Out of Communications: You can unsubscribe from marketing emails by following the instructions in the email or contacting us directly.

7. Third-Party Links

Our platform may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies before sharing any personal information.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. After this period, we will securely delete or anonymize your information.

9. Children's Privacy

Our platform is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

FoodFlows
Kalmthoutse Steenweg 98,
2990 Wuustwezel, Belgium
Email: info@foodflows.be
Phone: +32 489 23 42 94